You have a period of 14 days to return the product without giving reasons, starting on the day you receive the product. The product can only be returned unused and, if possible, in the original packaging. For returning the order, the return costs are for your account. We will refund the amount within 14 days. You have 14 days to report the return and from the moment of reporting 14 days to return the order. The return costs are at your expense as a customer, unless the products have already been damaged upon receipt.
Click here to register your return via our portal.
*With the exception of discounted articles. You will receive a credit note for this.
You can return all articles. You can exchange items by returning the item(s) to be replaced and then immediately placing a new order on the website. This way you can immediately see if the item is still available.
You need to return the orders in the original packaging. When ordering fragile items, please pack them carefully and send them back protected.
Can I return it?
You can always return the product. We cannot fully credit the purchase price in the following cases:
- Items received more than 14 days ago.
- Articles that are used, damaged or incomplete*.
- Articles of which the packaging is missing.
* If you want to further check the material of the product, we advise you to open the packaging so you can feel the fabric. Do not remove the product completely from the packaging, as we will then not be able to check whether it has been used!
The return address is:
3905 NV Veenendaal
Do you still have questions/remarks about returning the product? Please feel free to contact us.
When you return an order, you are entitled to a refund. We will refund the amount within 14 days. You have 14 days to report the return and from the moment of reporting 14 days to return the order. The return costs are for you, the customer, unless the products are already damaged upon receipt.